Our Warranty Guidelines

When you buy from Quail Homes, you invest in our carefully selected vendors, suppliers, trades people and employees - people who have worked with us for years - most since the day we opened.  At Quail Homes, we only work with people of Integrity who stand firmly behind their work and word; as a result, we are extremely comfortable in the warranty of our homes.

Our work conforms to the National Association of Homebuilders Residential Guidelines. If it doesn't, we take care of it. No questions asked. A fully comprehensive warranty system ensures that we will perform a new homeowner orientation prior to closing, and, of course, our goal is to provide the homeowner with a home free of punch list items prior to occupancy.

We provide a detailed manual which outlines our warranty procedures and warranty process. Homeowners can expect warranty service twice in the first year to ensure quality.  Our warranty program follows the guidelines set forth by the Residential Warranty Corporation for the States of Oregon and Washington by providing the following:

• 12 months of warranty protection beginning at closing
• Homeowner orientation at closing
• 2 month homeowner warranty request/report
• 11 month homeowner warranty request/report
• Extended limited structural warranty
  6 years Washington / 10 years Oregon

Warranty Requests

To submit a request for warranty service, please download our warranty request form and fax it to the Quail office at 360-694-7322.  

For additional requests or concerns please email warrany@quailhomes.com or call the office direct at 360-694-2446.